Can leaving a Proposal Form field blank cost you your claim?

Imagine this: you buy an insurance policy. When it’s time to make a claim, the insurer refuses, pointing to a blank column in the proposal form. Is that fair? Does a blank mean you lied?

The recent National Consumer Disputes Redressal Commission (NCDRC) ruling offers clarity and relief for many policyholders.

The Landmark Case: Chhoti Devi vs Bharti AXA

In 2015, Chhoti Devi’s son purchased a life insurance policy with a sum assured of ₹25 lakh. He passed away in early 2017, and Chhoti Devi filed a claim. The insurer, Bharti AXA, denied the claim, alleging concealment of previous policies in the proposal form.

But here’s the twist, the column asking for existing policies had been left blank.

Was this a fraudulent omission? Not according to the NCDRC.

The NCDRC ruled on August 11, 2025, that leaving a column blank does not amount to giving a false answer. It directed Bharti AXA to pay the claim within 45 days. It also stressed that if the insurer found the question material, it had a duty to insist on a response before issuing the policy.

In short: A blank space ≠ fraud, unless the insurer can prove a fraudulent intent.

Why does this ruling matter?

This case isn’t just about one person, it sets a precedent for millions of Indians who trust insurers to act fairly. Here is why it matters:

• Many proposal forms are filled by agents, not by the customers.
• Omissions may happen without malicious intent.
• Insurers cannot escape liability just because of a blank column, especially when the information is already known to them.

This ruling reinforces that insurance contracts are built on mutual trust and responsibility.

What counts as Misrepresentation or Fraud?

Misrepresentation in insurance means giving false information or concealing facts that materially affect the insurer’s risk assessment.

However, for an insurer to deny a claim, they must prove:

1. The fact concealed was material.
2. The concealment was intentional.
3. The customer had a fraudulent intent.

In Lakhmi Chand vs Reliance General Insurance (2016), the Supreme Court ruled that the insurer must show the breach was so significant that it would nullify the contract.

What should YOU do while filling proposal forms?

• Always fill the form yourself, if possible.
• Double-check all fields, even if an agent fills it.
• Disclose existing policies, health conditions, lifestyle risks (like smoking).
• Ask for a copy of the completed proposal form.
• Never leave important sections blank. Seek clarification where needed.

While the NCDRC ruling protects you from innocent omissions, it’s always better to be proactive and transparent.

The role of Insurance Brokers

Trusted insurance brokers like insurancepe play a key role in ensuring:

• You understand what you’re signing.
• All necessary disclosures are made.
• You don’t suffer due to clerical errors or bad advice.
• You get end-to-end support during claims.

We believe that trust, transparency, and education are the foundations of long-term financial security.

insurancepe believes you shouldn’t lose your peace of mind over a blank space. We stand by the principle that good faith matters more than perfect paperwork.When you buy through us, we help you get it right so you don’t pay the price later.

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This blog post is brought to you by the minds at insurancepe!

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